Terms & Conditions

All business between clients and Prestige Chauffeurs Cardiff Ltd is a transaction based on the terms and conditions defined here (on this website). When any client places an order the assumption, therefore, is that the client agrees to all the terms and conditions defined here (on this website).

1. Purchase of Services

By placing an order through our Website, phone or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.

       2.   Reservations 

The Prestige Chauffeurs reservation team will make every effort to assist their clients 24/7. We will strive to exceed all expectations at all times, but 24 hours’ notice may be required to prepare the chauffeured vehicle for your specific journey. All prices quoted are in GBP, with hiring starting at the pickup point (A) and finishing at the drop off point (B) except those hires to or from various airports or those that are the subject of a fixed charge.

To obtain a quote or make a booking through our booking agents, you are required to provide us full contact details, full name, contact number and email address. Failing to do so, Prestige Chauffeurs will not be able to assist you any further.

        3.  Payments 

 All charges specified herein, and in the current tariff published by the Company, are payable in advance except for where the client has a credit account or a credit card pre-approved by Prestige Chauffeurs Cardiff  Limited. The credit or debit card you provide when making the booking will be charged for any additional charges e.g. extra waiting time, parking charges.

       CARD AND ONLINE PAYMENTS

“We do not store credit card details nor do we share financial details with any 3rd parties”

50% Deposit required upon Booking and rest needs to be paid 7 days prior to Travel day.

Credit card payments are subject to a non-refundable 2% surcharge. Debit cards have no surcharge.

The charge on your credit/debit card statement will be shown as Prestige Chauffeurs Cardiff Ltd.

Rates are subject to change at any time without prior written notice.

Stop charge: £20 charge applies to any stops on the way to drop off or pick up location to pick up another passenger or an item. 15 minutes grace period is allowed at stops.

       4.     Cancellations & Refund Policy

For all bookings ( excluding wedding related bookings ) cancellations or amendments must be made and acknowledged by Prestige Chauffeurs Cardiff 72 hours before the scheduled pick up time. Otherwise, Prestige Chauffeurs reserves the right to charge the client for the full amount. This also applies to bookings that are made within 12 hours of the pickup time.

• For all wedding related booking 14 days, notice must be provided to cancel wedding bookings.
• If wedding cancellations are made within 14 days 50% of the booking fee will be charged.
• If wedding cancellations are made less than 72 hours of the booking date the full amount will be charged.
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 If the cancellation is made and acknowledged by Prestige Chauffeurs 72 hours before the booking is scheduled, Prestige Chauffeurs will refund full amount charged to the debit or credit card used to make the booking. Please note credit card charges are not refundable.

If the customer fails to show at the designated location for which a reservation has been made and a confirmation was sent out, all monies paid will be non-refundable.

    OUR CHAUFFEURS

Our chauffeurs will drive at reasonable speeds according to their judgment of the prevalent road conditions and traffic at any particular time. When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed, travel by the route which is, in the chauffeur’s opinion, the best and most convenient for motoring, whether the route is the shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not actually the shortest. Or – ‘unless a specific route is requested at the time of hiring’

A reasonable amount of ordinary passenger luggage is allowed, but luggage which, in the opinion of the chauffeur amounts to an excessive weight will not be carried. Or ‘We reserve the right to refuse to carry luggage, which in the opinion of the chauffeur, is excessively bulky or heavy.

 Prestige Chauffeurs accepts no responsibility for any loss or damage to any luggage or property carried in or on the car unless the loss or damage is a result of negligence by Prestige Chauffeurs. In the event of property being left in a vehicle, we will gladly organize the return of such items, if client covers the postage cost. Or – ‘subject to the client paying the reasonable costs of returning the items’.

In the event that the interior or exterior of the vehicle is soiled or damaged by the Customer, a Valeting or repair charge will apply to the credit or debit card provided at the time of booking. Refusing to pay for the damage caused, legal action will be taken.

We have zero tolerance policy against harassments, discrimination, and rudeness either verbally or in writing against our employees and contractors. In such an event, we reserve full rights to withdraw our goods and services to consumers effective immediately. Full money paid for goods and services won’t be refundable.

COMPLIANTS

In the event of a complaint about the company’s services, the hirer should endeavor to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.

VEHICLES BREAKDOWN

Please note: In the event of vehicles break down, punctures or accidents – we will do our best to finish the journey with another fellow chauffeur, but will not guarantee the arrival time.

ACCOUNT SERVICES 

Before making any Booking for Account Services, the Customer must open an Account with Prestige Chauffeurs Cardiff Ltd. Customer must keep its dedicated and secret Customer Account Number and login password in a safe and secure place.

Prestige Chauffeurs Cardiff shall be entitled to treat any Booking made quoting the confidential Customer Account Number as authorisation by the Customer and the Customer shall be liable for all Charges relating to the booking.

In consideration of performance of the Account Services, the Customer shall pay all Charges, the administration fee and any applicable VAT (without set off or deduction), as invoiced by  Prestige Chauffeurs Ltd, within 30 days (or a shorter period as we in our absolute discretion notify to you) of the date of an invoice (the "Due Date").

Payment shall be made by direct debit (which is Prestige Chauffeurs preference) or alternatively, telegraphic transfer or BACS to such bank account as we shall notify the customer.

We shall invoice the Customer each month in respect of the Account Services carried out for the Customer during the previous month or at such other intervals as may be agreed by the parties in writing.

In the event of non-payment of any Charges by the Due Date, we shall be entitled to charge and the Customer shall pay interest at a rate of 10% per annum on any amount outstanding until payment is made, both before and after any judgment.

We may, at any time, set a credit limit to any Customer at any one time and we shall not provide Account Services once that limit has been reached. Any such limit shall be notified to the Customer in writing by us.

Any dispute in respect of the Charges shall be submitted, in writing, within 14 days of receipt by the customer.

When an Account is closed, the Customer shall pay to us all outstanding Charges which are owed to us as at the date of termination of their account. (Chauffeur Service)